Refund Policy

Last updated: January 2025

Refund Eligibility

We want you to be satisfied with our AI solutions and services. Refunds may be considered under the following circumstances:

• Service was not delivered as promised
• Technical issues that cannot be resolved within a reasonable timeframe
• Cancellation within the specified cancellation period
• Duplicate payments or billing errors

Refund Process

To request a refund, please follow these steps:

1. Contact our support team at admin@corestratai.com
2. Provide your order details and reason for the refund request
3. Allow 3-5 business days for our team to review your request
4. If approved, refunds will be processed within 7-10 business days

Refund Timeline

Refund requests must be submitted within the following timeframes:

• Consultation Services: Within 24 hours of the scheduled session
• Custom AI Development: Before project commencement or within 7 days of contract signing
• SaaS Subscriptions: Within 14 days of initial subscription
• Training Programs: Before the program start date

Non-Refundable Items

The following items are generally not eligible for refunds:

• Completed custom development work
• Services that have been fully delivered
• Third-party software licenses
• Training programs that have been completed

Partial Refunds

In some cases, partial refunds may be offered based on:

• Percentage of work completed
• Resources already allocated to your project
• Time elapsed since service commencement
• Specific terms outlined in your service agreement

Refund Method

Refunds will be processed using the same payment method used for the original transaction. If the original payment method is no longer available, alternative arrangements will be made.

Contact for Refunds

For any refund-related inquiries, please contact us: